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RETURNS POLICY

We offer 30 DAYS PEACE OF MIND RETURNS in case you need to change the items you’ve received for any reason.

What’s the process?

1. Notify us ASAP that you’d like to return an item.

2. We’ll provide you with a reference number and the address to send your return to.

3. Pop the item in the post and send back to us via your preferred trackable delivery method. If the item is faulty, then we’ll cover this shipping cost.

4. Once we’ve received the item back to us within 30 days and have confirmed it’s in an unused condition with tags still attached, we’ll happily exchange your items for store credit (valid for 12 Months).

5. Then once you’ve ordered the new items you’d like to purchase with your store credit, we’ll ship your new order back to you free of charge in line with our FREE SHIPPING policy.

FREE SHIPPING POLICY

To ensure your Cheeky Chickadee pieces reach you quickly and reliably, we have FREE SHIPPING available.

What happens when I place my order?

1. Automatically receive FREE SHIPPING for Australian orders over $25 and for international orders over $100 at checkout.

2. Orders below this will be able to select a $5 flat rate shipping option for an Australian delivery. International customers would be able to select a flat rate of $15.

3. We'll fulfil and dispatch your order with Australia Post within 24hrs. At times of extraordinary volumes of orders (e.g. a Sale or a Season Launch), there may be a slight delay but all orders will still be shipped within a 3-5 day window.

4. We'll send you an email with your Australia Post tracking number.

5. Your Cheeky Chickadee goodies should arrive within 2-5 days in Australia or 5-15 days internationally.

Can you get my order to me faster?

Yes! We have Express Shipping available as an option at checkout for just $5 for Australian orders. Order by 3pm on a business day and we'll have your order to you on the next business day.

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